NADA Workshop: A Multi-Point Inspection Process That Really Works!

7 Dec

NADA Workshop
Blog Entry by: Charlie Polston, BG Products, Inc.
Track: Service and Body Shop

Every service department has a multi-point inspection form, but few are actually making money with it! In this workshop, you’ll learn a proven process that will take pressure off of your advisors, keep your technicians happy, find approval with your customers, and increase your fixed ops revenue.

This workshop will focus on action points on how to implement the process, sustain the process, and, most importantly, create a lifetime annuity stream through selling technician-recommended maintenance.

Workshop attendees will learn how to:

  • Implement and sustain a multi-point inspection process
  • Recognize barriers to effective communication between techs and advisors
  • Understand what it means to “keep the door of opportunity” open at the time of write-up
  • Overcome the “fear of rejection” that keeps advisors from selling service
  • Formulate an action plan to motivate service personnel to work together for both the good of the vehicle owner and the dealership

Charlie Polston, a profitability and customer retention consultant with BG Products, Inc. will be presenting the workshop. Charlie is a 30-year veteran of the automotive industry, specializing in fixed operations personnel training  and service department growth.

One of the highlights of the workshop will be the case-studies Charlie presents to show attendees real-world applications and results from an effective multi-point inspection process.

Schedule:
Friday, February 8th 12:15- 1:30pm W305AB
Saturday, February 9th 10:30-11:45pm W308CD
Monday, February 11th 10:30am- 11:45pm W309

For our full workshop schedule click here.

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